Refund Policy

At Housekeepingsir Services Private Limited, we strive to provide excellent service experiences to our valued customers. We understand that circumstances may arise where a refund is warranted. This Refund Policy outlines the terms and conditions for requesting and receiving refunds for our services.

Eligibility for Refunds:

1. Service Non-Delivery: If, for any reason, we are unable to provide the agreed-upon service, customers are eligible for a full refund.
2. Unsatisfactory Service: If a customer is dissatisfied with the service received, they may be eligible for a refund based on the specific circumstances and our assessment of the situation.

Refund Requests:

1. Customer Notification: To initiate a refund request, customers must promptly contact our customer support team and provide relevant details, including the reason for the refund request, the date of service, and any supporting evidence or documentation.
2. Time Limit: Refund requests must be made within 10 days from the date of service to be considered for evaluation. Requests received after this timeframe may not be eligible for a refund.

Refund Evaluation:

1. Investigation: Upon receiving a refund request, our customer support team will conduct a thorough investigation. This may involve gathering information from the customer, reviewing service records, and engaging with the vendor involved in delivering the service.
2. Fair Assessment: We believe in fair assessment and consider both the customer's perspective and the vendor's input. Our team will evaluate the circumstances of the service, including quality, adherence to agreed-upon specifications, and any other relevant factors.

Refund Determination:

1. Service Non-Delivery: If we are unable to deliver the agreed-upon service, a full refund will be issued to the customer.
2. Unsatisfactory Service: In cases where the service falls significantly short of expectations or cannot be adequately rectified, a partial or full refund may be provided. The refund amount will be determined based on our assessment of the situation.

Refund Process:

1. Refund Method: Refunds will be processed using the same payment method used for the initial transaction.
2. Timeframe: Once a refund is approved, we will initiate the refund process liable to execute within 1-2 working days. The timeframe for the refund to reflect in the customer's account may vary depending on the payment method and the customer's financial institution.

Exclusions:

1. Change of Mind: Refunds will not be granted solely based on a customer's change of mind or if they no longer require the service after booking.
2. Service Modifications: If the customer requests modifications to the service that deviate from the original agreement, refund eligibility will be assessed on a case-by-case basis.

Communication:

1. Status Updates: We will keep the customer informed about the progress of their refund request, providing updates on the evaluation and resolution process.
2. Customer Support: Our customer support team is available to address any queries or concerns related to the refund process.

At Housekeepingsir Services Private Limited, we value our customers' satisfaction and aim to provide a fair and transparent refund process. Our Refund Policy ensures that eligible customers receive appropriate resolutions and refunds on time. This policy is subject to change, and any updates will be communicated through our official channels.